FAQ – Your Fast Track to Recovered Revenue

After dispensing fees, Professional Allowances (PAs) are the single biggest profit lever for independent pharmacies. Losing track of them means leaving tens of thousands of dollars with your suppliers every year.

On Charge plugs that revenue leak in just minutes.

General & Getting Started

On Charge is your pharmacy’s AI-powered revenue-recovery tool. We automatically scan every invoice, uncover hidden PAs, and deliver real-time visibility into your cash flow.

  • Specifically built for Canadian pharmacies
  • Saves valuable time
  • Recovers lost revenue
  • Provides complete financial clarity

Still unsure? Book a quick 15-minute demo and we'll pinpoint exactly how much you're missing.

Invoice Management

If your supplier sends it, we can read it. Supported formats:

  • PDFs
  • JPEG and PNG images
  • Single or batch uploads
  • Mobile phone snapshots

OCR accuracy is between 95–99% for all critical invoice fields (DINs, totals, taxes). Our AI keeps learning and improving with every processed invoice.

Absolutely. Snap → Upload → Done. Our AI automatically crops and enhances images for crystal-clear data capture.

Professional Allowances (PAs)

PAs are off-invoice monies manufacturers owe your pharmacy for generic medications already dispensed. Across Canada they typically equal 20–60% of your generic drug spending, often topping OTC and clinical revenues combined. Skip reconciliation and you hand suppliers free money.

  1. Automatically calculates earnings per DIN using your contract terms.
  2. Reconciles amounts against supplier statements the moment they arrive.
  3. Sends instant alerts when payments are short, delayed, or missing.
  4. Maintains audit-ready logs so every PA dollar is captured accurately.

Result: cash-flow clarity and predictable income with zero guesswork.

Security & Privacy

  • Bank-grade encryption in transit and at rest
  • Canadian hosting fully compliant with PIPEDA
  • Protection standards equal to controlled substances

Any time. Export full invoices, analytics, and audit reports whenever required.

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Still Have Questions?

Most pharmacies only need to see the ROI for themselves.

Why Choose On Charge?

Because manual spreadsheets, tedious reconciliations, and overlooked PAs are draining your margins.
We empower you with automation, insightful analytics, and rigorous compliance so you can operate your pharmacy like the precise, data-driven business it deserves to be and ensure every PA dollar ends up in your hands.