Privacy Policy
Privacy Policy
Effective Date: Aug 2, 2025
Last Updated: Aug 2, 2025
This Privacy Policy describes how On Charge, operated by CANSOLVE DIGITAL Inc., collects, uses, protects, and manages your personal and business information. By creating an account, using our services, or accessing the platform, you consent to this Privacy Policy.
1. Who We Are
CANSOLVE DIGITAL Inc. is a Canadian-owned technology company based in Hamilton, Ontario. Our flagship product, On Charge, is an AI-powered platform specifically designed to automate invoice management and Professional Allowance (PA) reconciliation for pharmacies.
2. Information We Collect
We collect information essential for delivering, maintaining, and enhancing our platform:
A. Information You Provide
- Name, email address, phone number
- Business and pharmacy-specific details
- Uploaded files (e.g., invoices, supplier information, DINs, SKUs)
- Billing and payment information
B. Information Collected Automatically
- Browser type, device information, IP address
- Session analytics (pages visited, user actions, session duration)
- Diagnostic logs and error reports to enhance platform reliability
C. Third-Party Integrations
- Data obtained from third-party services you authorize (e.g., accounting systems)
- We only collect authorized data necessary to support your platform use
3.How We Use Your Information
We utilize your information to:
- Process invoices and reconcile Professional Allowances accurately.
- Detect discrepancies and provide immediate alerts.
- Generate real-time dashboards, analytics, and supplier insights.
- Improve platform functionality, reliability, and security.
- Deliver personalized customer support and user experience enhancements.
- Fulfill legal and regulatory compliance requirements.
4. How We Share Your Information
We never sell or rent your personal information.
We may share your information under limited circumstances:
- Trusted Service Providers: Sharing data with contracted providers (e.g., cloud hosting, payment processors), who maintain stringent confidentiality and security standards.
- Legal Compliance: Disclosing information in response to authorized legal or regulatory requests.
- Aggregated/Anonymized Data: Providing aggregated data for analytical and research purposes, which does not personally identify any individual.
5. Data Security & Compliance
We prioritize data security and compliance by implementing industry-leading protective measures, including:
- Encryption: AES-256 encryption for data at rest, and SSL/TLS for data in transit
- Access Controls: Role-based access control (RBAC) and multi-factor authentication (MFA)
- Reliable Backups: Regular backups and disaster recovery protocols
- Compliance Standards: Fully compliant with:
- PIPEDA (Personal Information Protection and Electronic Documents Act, Canada)
- GDPR (General Data Protection Regulation, EU)
- PCI-DSS (Payment Card Industry Data Security Standard)
6. Data Retention Policy
We retain your data only as required to fulfill service delivery and legal obligations:
| Data Type | Retention Period |
|---|---|
| Invoices and financial data | Duration of your account, deleted 30 days aftercancellation. |
| Account credentials and usersettings | Until deletion is requested. |
| Aggregated or anonymized usage data | Retained indefinitely for platform improvements. |
7. Your Rights Regarding Your Data
As a user, you have the right to:
- Access & Update: View and update your personal information.
- Data Export: Download your data in common file formats (CSV, PDF, Excel).
- Account Deletion: Request permanent deletion of your account and associated data.
- Consent Withdrawal: Withdraw your consent to data processing at any time
To exercise any of these rights, contact us at privacy@oncharge.ai. We will respond within 5 business days. If unsatisfied with our response, you may escalate your concern to the Office of the Privacy Commissioner of Canada.
8. International Users & Data Transfers
If accessing our platform from outside Canada, your data may be processed or stored in Canada or other jurisdictions with appropriate data protection measures. All international transfers comply with required safeguards, including Standard Contractual Clauses (GDPR-compliant).
9. Cookie Policy
We use cookies solely to:
- Enable secure user logins.
- Monitor platform performance and usage.
- Improve your user experience on the platform.
We do not use cookies for targeted advertising or third-party tracking.
You may disable cookies in your browser; however, certain features may become limited
or non-functional.
10. Third-Party Links & Services
Our platform may contain links to external services or websites. We are not responsible for their privacy practices or content. We encourage you to review third-party privacy policies before providing personal information.
11. Policy Changes & Updates
We periodically update this Privacy Policy. For significant changes, we will notify you via email or through in-app notifications.
- Current Version: v1.0
- Next Scheduled Review: December 9, 2025.
- Archived versions: Available upon request at privacy@oncharge.ai.
12. Contact Information
For privacy-related inquiries or concerns, please contact us:
CANSOLVE DIGITAL Inc.
1394 Upper Gage Ave
Hamilton, Ontario, Canada, L8W 1E7
privacy@oncharge.ai
+1 (647) 871-1682 or +1 (905) 518-9133
13. Frequently Asked Questions (FAQs)
Q: How do I delete my account and data?
A: Email us at privacy@oncharge.ai or submit a request through your user dashboard. Account deletions are permanent and completed within 30 days.
Q: Is my payment information secure?
A: Absolutely. We utilize PCI-DSS compliant payment processors. Your full payment card details are never stored directly on our servers.
Q: Can I export my data anytime?
A: Yes. You may download invoices, analytics, and reports directly from your dashboard anytime.